Melissa

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Activity overview

Latest activity by Melissa
  • Melissa created an article,

    I cannot pay with my credit card.

    Credit payments are capped at $300 due to past fraudulent transactions. If you need to pay by credit card and your order is over $300, we suggest splitting your order in two and paying separately. ...

  • Melissa created an article,

    Why won't my free shipping coupon code work?

    Discount coupon codes cannot be used in conjunction with any other discount offer. Discount coupon codes will be invalid during site wide sales events or with bundle purchases. If you believe your ...

  • Melissa created an article,

    What are the 2022 cut off dates for delivery for Christmas?

    Don't miss out! Based on Australia Post’s Christmas delivery advice, we recommend orders should be placed by 12pm on the following order dates for delivery in time for Christmas* 2022 .   Please no...

  • Melissa created an article,

    How do I measure for a child's Heritage hat?

    Steps to success! Step 1: Distract!If measuring a child, distract them with a toy or food (so they don't try to “help” you!) Step 2: MeasureUse a measuring tape to take the measurement. Otherwise, ...

  • Melissa created an article,

    How do I know what size to order for an adult?

    When choosing an adult hat size, it is always best to measure your head size. Here is a helpful video showing how to measure an adult head and pick the right size: https://youtu.be/bfNcPBGnd9o

  • Melissa created an article,

    I cannot choose to ship to China or Hong Kong.

    Yes, we do not ship directly into China or Hong Kong because we currently have an exclusive Distributor in this region that you may wish to contact. Details are as follows:Name: Denise Xuemail: den...

  • Melissa created an article,

    I removed the tags from my items, can I still return them?

    We are unable to accept a return without its original tags. If you have removed the tags, but still have them intact and the item you ware wanting to return is unused/unworn and in its original con...

  • Melissa created an article,

    My discount code will not work.

    Discount coupon codes cannot be used in conjunction with any other discount offer. Discount coupon codes will be invalid during site wide sales events or with bundle purchases. If you believe your ...

  • Melissa created an article,

    How do I return a sale or discounted item?

    To return a sale or discounted item(s) for a refund of the purchase price: Please notify us via email at contactus@bedheadhats.com.au with your return request and details of the item(s) you would ...

  • Melissa created an article,

    I have been double charged for my order.

    If you believe you have been charged incorrectly for your order, please log a dispute in our online Resolution Centre by clicking on this link: https://www.bedheadhats.com.au/_myacct/warranty We wi...